As we mentioned earlier on IWDIG: With effect from 11th January 2013, photographic retailer Jessops ceased trading. Some photographers on the Isle of Wight could be concerned as to what the administration means for customers.

The article below sets out current information and is based on general rights during administration.  The list is not exhaustive and if anyone has further queries these questions should be answered by visiting the Administrators using the PwC website at www.pwc.co.uk/jessops or telephone Jessops Group Limited helpline which can be reached on 0113 289 4422. 

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Repairs in store on closure – Where possible store managers have been requested to contact customers directly if repairs have been returned to the shops, this will be done post closure and collection arranged with the manager. In the first instance please contact your store to see whether the repair has been returned and is available for collection. Please do not attend the store unless advised by the manager as access will otherwise not be possible. Payment for repairs can be taken in stores and we urge customers where possible to collect their repairs by Tuesday 15 January. If your repair is not in store then please see below on third party repair agents.

Repairs at third party agents –Where possible customers should liaise with the repair agent to arrange return of their asset. Third party repair agents have been notified about this. If you do not know which repair agent has your order, please call on the helpline below and we will provide you with details of your repair agent.

Please note that the estimate of the costs of repair will need to be agreed with the repair agents directly, and there is no guarantee that previously agreed estimate costs will be honoured by the repair agents.

For all Sony repairs, please contact Birmingham Specialised Services on 0121 789 9991 directly, to arrange repair or collection.

Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

Academy courses – Unfortunately customers who have pre paid for academy courses will not receive a refund and these courses will not take place following the store closures.  Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Photo/photo product orders– Unfortunately we are unable to guarantee the return of these orders that have not been collected in store. We have asked the store managers where possible to contact all known customers to arrange collection of these as soon as possible.  If you are not contacted by Saturday 12 January 2013, then contact your local Jessops store directly in order to arrange a suitable collection time.

Any orders not collected by Tuesday 15 January 2013 will be sent to a central store and held for a short period.

Some of Jessops’ photo product orders are held at a third party provider. We are in ongoing discussions with them to resolve this situation with the intention of returning customer orders.

Further updates will be provided on this website regarding photos which remain uncollected.

Registering a claim – If you are owed money by Jessops (e.g. due to vouchers not honoured, deposits, returns, pre-paid courses etc) you can register an unsecured creditor claim with the administrators using the form below. Please note, there is no guarantee that there will be any payment to unsecured creditors of the company. If there is a dividend paid, this will be in many months time and is likely to be only a small proportion of the claimed amount.

Please contact The Jessop Group Limited helpline with any other queries on 0113 289 4422.

The helpline is open from 8.30am to 6pm Monday to Friday